Privacy Policy

This Privacy Policy applies to the MentionLogic website, dashboard, and related services (the “Service”). It applies to information you provide to us, information created when you use the Service, and public X content that the Service processes to provide research and monitoring features.

• Account information, such as your email address and authentication details.
• Workspace information, including projects, search terms, competitor settings, followed accounts, and writing preferences that you configure.
• Research activity, such as saved leads, review decisions, generated drafts, and usage information needed to operate the Service.
• Public X content and associated metadata that is retrieved or provided for monitoring, filtering, and context.
• Device, browser, and technical information needed for security, reliability, and troubleshooting.

• Provide, maintain, and secure the Service.
• Find and organize relevant public X conversations according to your configured research goals.
• Generate summaries, scores, and reply or rewrite drafts that you can review and edit.
• Respond to support requests and communicate important service or policy updates.
• Understand usage, fix problems, and improve product quality.
• Detect abuse, protect the Service, and comply with legal obligations.

MentionLogic may use automated systems to classify, summarize, prioritize, or draft content from the information you submit and the public conversations you ask us to analyze. AI output can be inaccurate. It is provided as assistance, not as a statement of fact or a substitute for your judgment. Drafts remain drafts: MentionLogic does not automatically publish replies to X.

We may share information with service providers that help us host, authenticate, secure, analyze, and operate the Service, subject to appropriate contractual or technical safeguards. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, acquisition, financing, or sale of assets. We do not sell your personal information.

We retain information for as long as needed to provide the Service, support your account, maintain security, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

We use cookies and similar technologies that are necessary for authentication, session management, preferences, and security. The Service may link to X or other third-party services. Their privacy practices are governed by their own policies, and you should review them before using those services.

Depending on where you live, you may have rights to access, correct, export, or delete personal information, or to object to or restrict certain processing. You can also stop using the Service and request account assistance. To ask a privacy question or make a request, contact [email protected].

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and remove it where appropriate.

We may update this policy as the Service changes or as legal requirements develop. We will post the updated version on this page and revise the “Last updated” date. Material changes may also be communicated through the Service or by email.